Contact Us

+91 8700484949        [email protected]

Privacy Policy

Effective Date: 2024-01-31

1. Introduction

Jiogracias Tech Private Limited (“us”, “we”, or “Graciasliving”, which also includes its affiliates) provides access to users to http://www.graciasliving.com (“Website”) on the internet as well as software and mobile applications provided by Graciasliving (“Mobile Application”). The Website together with the Mobile Application shall be collectively referred to as the “Services”. 

This Policy is published in compliance with, inter alia: 

a) Section 43A of the Information Technology Act, 2000; 

b) Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); 

c) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 

By using the services or by otherwise providing us with your information, you are considered to have read, understood, and agreed to the practices and policies outlined in this policy. You agree to be bound by this policy. You hereby give your consent for our collection, use, and sharing, as well as the disclosure of your information as described in this policy. We reserve the right to change, modify, add, or delete portions of the terms of this policy at our sole discretion, at any time. If you do not agree with this policy at any time, you should not use any of the services or provide us with any of your information. If you are using the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to accept this policy on their behalf, and to consent on behalf of such individual or entity to our collection, use, and disclosure of their information as described in this policy.

This privacy policy discloses the privacy practices for www.graciasliving.com. This privacy policy applies solely to information collected on this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.  

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“agreement)”).

2. Definitions

SERVICE means the www.graciasliving.com website operated by Jiogracias Tech Pvt limited.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal data are, or are to be, processed. For this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use and Sharing

The information collected from You by Graciasliving may constitute ‘Personal Information’ or ‘sensitive personal data or information’ under the SPI Rules. 

a) “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. 

b) The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean Personal Information about that person relating to: 

i) passwords; 

ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; 

iii) physical, physiological and mental health condition; 

iv) sexual orientation; 

v) medical records and history; 

vi) biometric information; 

vii) information received by body corporate under lawful contract or otherwise; viii) visitor details as provided at the time of registration or thereafter; and 

ix) call data records. 

  1. Use of Your information: 

i) All the information provided to GraciasLiving by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that GraciasLiving may use certain information of Yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules: 

● for the purpose of providing You the Services and any improvements and upgrades that are made available to such Services by GraciasLiving, 

● for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, 

● for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates ● for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback 

● debugging customer support related issues. 

● for the purpose of contacting You 

ii) GraciasLiving does not control or endorse the content, messages or information found in any Services and, therefore, GraciasLiving specifically disclaims any liability with regard to the Services and any actions resulting from Your participation in any Services, and You agree that You waive any claims against GraciasLiving relating to same, and to the extent such waiver may be ineffective, You agree to release any claims against GraciasLiving relating to the same. 

Graciasliving will be free to use, collect and disclose information that is freely available in the public domain without Your consent. 

We use Google Analytics and other third-party services to better understand who is using our site and how people interact with our site. These services collect some data about our visitors including geographical location, browser type, device type, length of time on site etc. 

We collect several different types of information for various purposes to provide and improve our Service to you

.4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • 0.1. Email address
  • 0.2. First name and last name
  • 0.3. Phone number
  • 0.4. Address, Country, State, Province, ZIP/Postal code, City
  • 0.5. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:

  • 0.1. Session Cookies: We use Session Cookies to operate our Service.
  • 0.2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • 0.3. Security Cookies: We use Security Cookies for security purposes.
  • 0.4. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Other Data

While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at the place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, NDA agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location, and other data.

5. Use of Data

Gracias Living uses the collected data for various purposes:

  • 0.1. to provide and maintain our Service;
  • 0.2. to notify you about changes to our Service;
  • 0.3. to allow you to participate in interactive features of our Service when you choose to do so;
  • 0.4. to provide customer support;
  • 0.5. to gather analysis or valuable information so that we can improve our Service;
  • 0.6. to monitor the usage of our Service;
  • 0.7. to detect, prevent, and address technical issues;
  • 0.8. to fulfill any other purpose for which you provide it;
  • 0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • 0.10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.;
  • 0.11. to provide you with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
  • 0.12. in any other way we may describe when you provide the information;
  • 0.13. for any other purpose with your consent.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Gracias Living will take all the steps reasonably necessary to ensure that your data is treated securely and by this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Disclosure of Data

We may disclose personal information that we collect, or you provide:

0.1. Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

0.2. Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

0.3. Other cases. We may disclose your information also:

0.3.1. to our subsidiaries and affiliates;
0.3.2. to contractors, service providers, and other third parties we use to support our business;
0.3.3. to fulfill the purpose for which you provide it;
0.3.4. for including your company’s logo on our website;
0.3.5. for any other purpose disclosed by us when you provide the information;
0.3.6. with your consent in any other cases;

0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at [email protected].
In certain circumstances, you have the following data protection rights:
0.1. the right to access, update or delete the information we have on you;
0.2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
0.3. the right to object. You have the right to object to our processing of your Personal Data;
0.4. the right of restriction. You have the right to request that we restrict the processing of your personal information;
0.5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable, and commonly used format;
0.6. the right to withdraw consent. You also have the right to withdraw your consent at any time when we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

11. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared and to comply with this policy.

According to CalOPPA, we agree to the following:

0.1. users can visit our site anonymously;
0.2. our Privacy Policy link includes the word “Privacy”, and can easily be found on the home page of our website;
0.3. users will be notified of any privacy policy changes on our Privacy Policy Page;
0.4. users can change their personal information by emailing us at [email protected]. Our Policy on “Do Not Track” Signals:
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

12. Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data, and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

0.1. What personal information do we have about you? If you make this request, we will return to you:
0.0.1. The categories of personal information we have collected about you.
0.0.2. The categories of sources from which we collect your personal information.
0.0.3. The business or commercial purpose for collecting or selling your personal information.
0.0.4. The categories of third parties with whom we share personal information.
0.0.5. The specific pieces of personal information we have collected about you.
0.0.6. A list of categories of personal information that we have sold, along with the category of
any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
0.0.7. A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, that you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
0.2. To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

0.3. To stop selling your personal information. We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.
If you submit a request to stop selling your personal information, we will stop making such transfers.
Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services that require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
To exercise your California data protection rights described above, please send your request(s) by email: [email protected].
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.

13. Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

14. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

15. CI/CD tools

We may use third-party Service Providers to automate the development process of our Service.

16. Behavioural Remarketing

We may use remarketing services to advertise on third-party websites to you after you visit our Service. We and our third-party vendors use cookies to inform, optimise, and serve ads based on your past visits to our Service.

17. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.,
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
For example, the outlined privacy policy has been made using PolicyMaker.io, a free tool that helps create high-quality legal documents. PolicyMaker’s privacy policy generator is an easy-to-use tool for creating a privacy policy for a blog, website, e-commerce store, or mobile app.

18. AGE RESTRICTIONS 

GraciasLiving strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the GraciasLiving Website and Services are not intended for use by minors, GraciasLiving respects the privacy of minors who may inadvertently use the internet or the mobile application. This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

19 No Spam: 

(i) GraciasLiving maintains a strict “No-Spam” policy, which means that GraciasLiving does not intend to sell, rent or otherwise give Your e-mail address to a third party without Your consent. 

(ii) Information sharing with third parties 

GraciasLiving may enter into arrangements with another company that is not owned or related to GraciasLiving for the express purpose of providing features of the Website and/or the Mobile Application. These might include third-party vendors such as Google Calendar, Zoom etc. Notwithstanding the foregoing mentioned under Section 19 (i) You hereby consent to the transfer of Your information as required for enable features on the Website and/or Mobile Application to such persons or entities. 

20 Surveys & Contests

From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the site. 

21. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, before the change becomes effective, and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

22. Contact Us

Should You have questions about this Policy or GraciasLiving’s information collection, use, and disclosure practices, You may contact, the Data Protection Officer appointed by GraciasLiving by applicable law. We will use reasonable efforts to respond promptly to any requests, questions, or concerns, which You may have regarding our use of Your Personal Information. If You have any grievance concerning our use of Your information, You may communicate such grievance to the Data Protection Officer: 

Name: Meenakshi Dawar                  

Email: [email protected]